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MAKE A RETURN

RETURNS... MADE EASY

HOW IT WORKS

01. VISIT OUR PORTAL

Need to make a return? Whether you need a different size, have changed your mind, or somethings not quite right - we've got you. Visit our returns portal for easy self-service returns & exchanges all in one place. Simply input your order number (with hash tag!) and e-mail, and hit "Start Return" to bring up all your order details.

02. SWAP IT

Need a different size? We've made your exchanges easy and free in the UK (See our FAQ for international exchange information). Select the garment you wish to exchange, and follow the steps to select the item you wish to receive in return. Whether its a different size, or totally different garment, our user-friendly portal will guide you through the process with ease. Shipping is free on your first exchange per order.

03. REFUND IT 

Changed your mind? Doesn't work for you? Refund your items with a few clicks. You can select a refund via your payment method, or choose to refund to a MW gift card with a special bonus to spend in store next time. 

04. SHIPPING MADE SIMPLE

Shipping your MW back to us couldn't be easier. No printer? No problem! Select your shipping service and follow the instructions to notify us to expect your return. 

MAKE A RETURN

FAQ

Everything you need to know about returns and exchanges...

HOW LONG DO I HAVE TO MAKE A RETURN?

You have 28 days from the date your order was delivered in which to return your item to us for a refund, exchange or store credit. 

 

Any returns received outside of the 28 day window will be processed at Mary Wyatt's discretion and subject to an exchange or store credit only.

HOW LONG WILL IT TAKE FOR MY RETURN/EXCHANGE TO BE PROCESSED?

Please allow approximately 5-7 working days for your refund/exchange to be processed once delivered at Mary Wyatt HQ.

HOW DO I GET MY RETURN BACK TO YOU?

Visit our returns portal for easy self-service returns & exchanges all in one place. Simply input your order number (with hash tag!) and e-mail, and hit "Start Return" to bring up all your order details.

WHAT IS YOUR RETURNS ADDRESS?

All of the information to complete your return will be generated via the Returns Portal. Always retain proof of postage.

Please despatch with our return address clearly visible on the package.

 

Return address:
Mary Wyatt London Returns
Unit B Leeds Place
London
N4 3RF
United Kingdom 

CAN I RETURN AN ITEM I HAVE WORN?

No, Returns and Exchanges must always be received back in a perfect, resalable condition in order to be eligible for a refund, store credit or exchange. We reserve the right to refuse any returns should we deem the product to be in an unsatisfactory condition.


All items must be returned unworn and in a clean state (free from perfumes, strong odours, eg. smoke, cosmetic marks, deodorant or pet hair). The item/s must be unwashed and in the original packaging.

 

Mary Wyatt reserves the right to refuse returns that are not resalable condition.

I DIDN'T PURCHASE SWAP PROTECT, CAN I STILL MAKE A RETURN?

Yes, you can still make a return using our self-service returns portal for both returns and exchanges.

 

Learn more about Swap Protect.

HOW WILL MY MONEY BE RETURNED TO ME?

Depending on your payment method, please allow around 3-7 days for the funds to be credited back to you. If you have not received your refund within this time, please contact your bank or payment provider.

You will be refunded for the cost you paid for the item/s only (deducting any discount codes used). Postage costs will not be refunded.

A refund can only be processed and credited back to the original payment method, eg. debit/credit card, PayPal, Klarna, etc.

If your order was paid for by a credit or debit card, a refund can only be processed back to the original card/bank account that was used. We cannot process a refund to a different card/bank account.


If you no longer have access to the original card or bank account you used to place your order, we recommend requesting your refund as store credit.

If a refund has been processed back to your original payment method, which you no longer have access to, you will need to contact your card provider/bank for further assistance.

If you used multiple payment methods to pay for your order (for example, gift card and credit/debit card, or, PayPal and credit/debit card), our website host will automatically divide your refund based on their system. We don't have any control over the way our website host automatically divides the refunds.

If you have any questions or concerns regarding partial refunds where multiple payment methods were used, please get in touch with us before your return is processed and we will do our best to assist.

Please note, if a gift-card was used to part-pay for an order we cannot reimburse any portion paid for with the gift card back to the secondary payment method (eg. credit/debit card). 

HOW DO I EXCHANGE AN ITEM FROM OUTSIDE OF THE UK?

We are not currently able to offer exchanges on purchases shipped outside of the UK. We recommend you create a return and select to receive your funds as a gift card which will be processed instantly (with a bonus to be used towards your next order), and then re-purchase the product in your desired size. 

 

If you have questions on international exchanges please contact help@marywyattlondon.com. 

HOW DO I MAKE A RETURN FROM THE USA?

Returns from the USA are charged at a flat rate of £18GBP which covers shipping to the UK and processing. Please allow approximately 7-10 days for your return to be processed. 

 

If you have questions on returns from the USA please contact help@marywyattlondon.com. 

CAN I RETURN AN ITEM I PURCHASED FROM THE MW OUTLET/SAMPLE SALE?

OUTLET ITEMS:
Outlet items are final sale and may only be returned for an exchange or store credit.

 

SAMPLE SALE ITEMS: 

Samples & Seconds Sale items are final sale and cannot be returned, and brand labels may have been cut. Please check photos and descriptions carefully for details of each item.

CAN I RETURN AN ITEM PURCHASED AS PART OF A PROMOTION?

When returning items that were part of a 'buy one get one free' or 'buy one get one % off' promotion, you may return either item for a size exchange, or return the discounted item for a refund. 

If returning the full priced item for a refund, the discounted item must also be returned - otherwise we will deduct the cost/discount of the free/discounted item from the full priced item refund.

Only if you return the full priced item alone (without the free/discounted item) will your total refund amount be affected.

When returning items that were part of a 'buy 2, 3 or 4 for % off' promotion, you may return any item/s for a size exchange only in order to keep the promotional discount.

If some, but not all, items from the promotion are returned and an exchange is not requested, the discount from the non-returned item/s will be deducted from the returned item's refund.

Only if you return all promotional items will you be eligible for a full refund.

RETURNS & MW REWARD POINTS

Please note when returning an order that was purchased using a rewards system voucher, customers won't get their MW points refunded back to them.

MAKE A RETURN

STILL GOT QUESTIONS?

Drop us an email at help@marywyattlondon.com and we will get back to you as soon as possible.